Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
Items must be unworn, unwashed, unaltered, and unused. If you're not satisfied, return the item by following the instructions below.
 

Pack the item in the original packaging, if possible. Please include a copy of your invoice.

  1. Before sending your return shipment, please remove all extra labels from the outside of the package.
  2. Please allow 14 days for us to receive and process your returned merchandise.
  3. We will refund the price of the merchandise, including any taxes you were charged, excluding all applicable shipping charges, upon receiving the item. Allow up to two billing cycles for your credit to appear on your statement.
  4. All refunds/exchanges may be subject to a 25% restocking fee.
  5. You must contact us for shortages or damages within 72 hours of receiving the merchandise.

 

To start a return, you can contact us at Returns@rattlerengraving.com. Please note that returns will need to be sent to the following address: 

Rattler Engraving LLC, Returns
3504 Sentinel Ave.
Midland, TX. 79703 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Returns@rattlerengraving.com.

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Returns@rattlerengraving.com.